PigPal — Privacy Policy

Introduction

PigPal (the "App") is developed and provided by SuperApps ("we", "us", "our"). PigPal helps farmers manage piggery tasks such as breeding, feeding, vaccinations, inventory and transactions. This Privacy Policy explains what information we collect, why we collect it, how we store it (including cloud storage), and how you can control it.

Scope

This policy applies to personal and farm-related data collected through the PigPal mobile and web applications, associated backend services (including Firebase, Firestore, and cloud synchronization), and any related support channels. It does not apply to information collected offline or by unaffiliated third parties.

Information we collect

We collect the following types of information:

• Device & technical data: device model, operating system version, app version, language, and basic diagnostics for crash reports and troubleshooting.
• App data you enter: farm records, animal tags, breeding logs, vaccination and deworming records, feed and inventory data, financial transactions, and other farm management information you choose to store in the app.
• Usage data: anonymous or pseudonymized analytics events (feature usage, timestamps) to help us improve the app.
• Cloud sync data: when you enable cloud synchronization or backups, copies of your farm records are securely stored on cloud servers (for example, Google Firebase Firestore or Cloud Storage) under your account identifier.
• Support data: messages, attachments, or screenshots you send to us when contacting support.
• Marketplace listings: photos, descriptions, and contact details you choose to publish in PigPal Marketplace are visible to other users within the app and can be edited or deleted by you at any time.
• Camera & location (Marketplace): when you create or edit a Marketplace listing, PigPal may request camera access to capture or attach listing photos and (optional) approximate location to tag your farm area. Location is never collected automatically and can be skipped; denying these permissions only limits those specific features.
• Anonymous farm data (Data Collection, opt-in): if you enable Data Collection in Settings, anonymous figures such as sale price, pig breed, litter size, and piglet mortality may be shared with our servers to build regional benchmarks. Your name, farm name, pig tag IDs, and any personally identifiable information are never included.
• Advertising data: Google AdMob may access the device's Google Advertising ID (AAID) and other anonymous identifiers to display and measure contextual ads.

How we use your data

We use the data we collect to:

• Provide and maintain app functionality, both offline and through secure cloud synchronization.
• Send optional reminders or server-based notifications (if you enable them) for vaccinations, breeding, and feeding schedules.
• Backup and restore your data safely across devices via encrypted cloud sync (if you opt in).
• Diagnose and fix technical issues, including crash reporting and performance optimization.
• Conduct analytics to improve features and user experience.
• Respond to your support and feedback requests.
• Build regional pig price benchmarks from anonymized, collective farm data shared by enrolled users (when you opt in to Data Collection).
• Support Marketplace features such as attaching photos and optionally tagging an approximate location on listings (only when you choose to use those features).

Farm & Market Insights — data collection & sharing

PigPal includes an opt-in Data Collection feature that, when enabled, shares anonymous farm data with our servers to build regional benchmarks for all enrolled farms. The data shared is limited to anonymous figures only — specifically: sale price, pig breed, litter size, and piglet mortality. Your name, farm name, pig tag IDs, location, financial account details, and any personally identifiable information never leave your device as part of this feature.

When Data Collection is enabled, you gain access to the Farm & Market Insights tab inside the app's Insights panel. This tab includes the Market Price Index (a regional average sale price computed from anonymous contributions by enrolled farms) and, as it becomes available, regional benchmarks for breed performance, litter size, and piglet mortality. If you disable Data Collection, the Farm & Market Insights tab is shown with a blurred overlay and the data within it is unavailable until you re-enable it.

The Business Insights tab (herd snapshot, feed balance, profit chart, break-even analysis, and health task alerts) is a separate paid feature and is not affected by the Data Collection toggle.

Data Collection is opt-in and can be toggled on or off at any time from Settings → Data Collection. Disabling it stops any further data sharing immediately.

Machine learning and model improvement

Note: The machine learning training pipeline described in this section is planned for a future release and is not currently active. The anonymous data collected through the Data Collection feature (above) may be used as input when this pipeline launches. This section is included for transparency so users understand how their data may be used when that feature is introduced.

In a future version, we may use anonymised and aggregated farm data — stripped of any identifier that could link it back to you or your farm — to train and improve predictive features within PigPal (for example, feed cost forecasting or health pattern detection). Raw farm records, animal tags, financial figures, and personal identifiers will never be used in identifiable form for model training.

When this feature becomes active, you will be able to opt out at any time from Settings → Data Collection. Opting out will not affect any core functionality.

Cloud storage and synchronization

PigPal allows you to optionally sync your farm data to our secure cloud infrastructure (powered by Google Firebase). When enabled, your records are encrypted in transit and stored in a secure cloud database under your authenticated user ID.

Cloud sync enables data backup, restoration on multiple devices, and server-based notifications (such as reminders before due tasks). You can disable sync at any time from within the app's settings. Disabling sync will stop further uploads but will not automatically delete existing cloud copies. You may request full deletion of your cloud data via email.

Important: All cloud data is stored in Firebase data centers operated by Google Cloud, which may be located in different regions depending on your country of use. Data transfers comply with applicable data protection regulations.

Sharing and disclosure

We do not sell your personal data. We may share limited information only in these cases:

• Service providers: trusted third parties (e.g., Google Firebase, Crashlytics, or analytics partners) who help us operate the app, store data, or send notifications. They process data under strict confidentiality agreements.
• Data Collection — Farm & Market Insights (active, opt-in): when you enable Data Collection, anonymous figures (sale price, pig breed, litter size, piglet mortality) are shared with our servers to compute regional benchmarks. No personally identifiable or farm-identifiable data is included.
• ML service providers (future): when the ML training pipeline launches, anonymised and aggregated data may be processed by machine learning infrastructure providers under strict data processing agreements. No personally identifiable data will be shared. This is not currently active.
• Advertising partners: Google AdMob may process the device Advertising ID (AAID) and related signals to display and measure contextual ads. No personal or farm data is shared for ad targeting.
• Legal requests: when required by law or to protect our rights, property, or users' safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to data protection safeguards.

Data retention and deletion

Locally stored data remains on your device until you delete it or uninstall the app. Cloud-stored data (if enabled) is retained as long as your account is active or until you request deletion. Support and diagnostic logs are kept only as long as needed for troubleshooting or as required by law.

You may request deletion of your cloud data and associated account by contacting us at hello@superappsdomain.com. Deletion requests will be processed within a reasonable timeframe and confirmed once complete.

Security

We apply industry-standard security practices, including encrypted transmission (HTTPS), secure authentication (Firebase Auth), and limited data access on a need-to-know basis. However, no electronic storage is 100% secure — we advise users to avoid storing sensitive personal information (like financial credentials) in the app.

Analytics, crash reporting & opt-out

PigPal uses analytics and crash reporting (for example, Firebase Analytics and Crashlytics) to improve stability and performance. These tools collect anonymous or pseudonymized data. You may opt out of analytics collection through the in-app privacy settings without affecting core features.

Permissions & controls

You can control camera, location, and notification permissions at any time in your device settings. Denying a permission will only limit the related feature (for example, adding listing photos or tagging approximate location); the rest of PigPal will continue to work.

Children

PigPal is not directed to children under the age of 13, and we do not knowingly collect personal data from them. If such information is discovered, it will be deleted promptly upon notification.

Your rights

Depending on your region, you may have the right to:

• Access and review your personal or farm-related data stored by PigPal.
• Request correction, export, or deletion of your data.
• Withdraw consent for analytics, cloud synchronization, or Data Collection at any time.
• Opt out of your data being used in ML training (when that feature becomes active) from Settings → Data Collection.

To exercise your rights, please contact us at the address below. Verification may be required before action.

Changes to this policy

We may update this Privacy Policy periodically. Updates will be posted at this URL, with a revised "Last updated" date. Significant changes will be communicated within the app or by email when appropriate.

Contact

For questions or requests about this Privacy Policy or your data, please contact:
Email: hello@superappsdomain.com
(We typically respond within a few business days.)