PigPal — Terms & Conditions

1. Purpose of the App

PigPal is a digital farm-management tool developed by SuperApps to help users record, monitor, and analyze piggery-related data such as breeding, feeding, health, inventory, and financial records. It also includes an optional peer-to-peer Marketplace for buying and selling farm-related animals and goods.

PigPal is for informational and record-keeping purposes only and does not replace veterinary, medical, financial, accounting, or legal advice.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use PigPal. By using the app, you confirm that you meet this requirement.

3. User Responsibilities

• You are solely responsible for the accuracy, completeness, and legality of all data entered into the app.
• You must verify reports or outputs before making operational or financial decisions.
• You agree not to misuse, copy, or redistribute PigPal or its data services.
• You are responsible for safeguarding your credentials and preventing unauthorized access.
• You may opt in to or out of anonymous Data Collection at any time from Settings → Data Collection. Changing this setting does not affect any core app functionality.
• You may opt out of your data being used for machine learning model improvement at any time from Settings → Data Collection. Opting out does not affect any core functionality.

4. No Professional Advice

PigPal does not provide veterinary, medical, or financial advice. Always consult qualified professionals before acting on any health, breeding, or financial information derived from the app.

5. Data Storage, Cloud Backup & Sync

• PigPal stores your data locally on your device and, if enabled, securely in cloud storage using services such as Google Firebase (Firestore, Cloud Storage, and Cloud Functions).
• Cloud sync enables data recovery, multi-device access, and server-based reminders.
• Your cloud data is encrypted in transit and at rest.
• You can disable cloud sync anytime in settings. Disabling sync stops new uploads but does not automatically delete existing backups.
• You may request full deletion of your cloud data by emailing hello@superappsdomain.com. Deletion requests will be confirmed once complete.
• SuperApps is not liable for data loss due to device damage, deletion, account issues, or user error.

Data Safety: This section aligns with our Play Store data disclosures and Privacy Policy regarding collection, use, security, and deletion.

5A. Machine Learning and Model Improvement

We may use anonymised and aggregated farm data — stripped of any identifier that could link it back to you or your farm — to train and improve predictive features within PigPal (for example, feed cost forecasting or health pattern detection). Raw farm records, animal tags, financial figures, and personal identifiers are never used in identifiable form for model training.

You may opt out of this use at any time from Settings → Data Collection. Opting out will not affect any core functionality.

6. Data Collection & Farm Insights

6.1 Data Collection (opt-in)

PigPal includes an optional Data Collection feature, toggled via Settings → Data Collection. When enabled, anonymous farm figures — specifically sale price, pig breed, litter size, and piglet mortality — are shared with our servers. This data is used exclusively to build regional benchmarks for all enrolled farms. Your name, farm name, pig tag IDs, location, and any other personally identifiable information are never transmitted as part of this feature.

6.2 Farm & Market Insights tab

Enabling Data Collection grants access to the Farm & Market Insights tab within the app's Insights panel. This tab is available to all users (subject to plan and admin availability) and includes the Market Price Index — a regional average pig sale price computed from anonymous contributions by enrolled farms — and, as it becomes available, regional benchmarks for breed, litter, and mortality. If Data Collection is disabled, the Farm & Market Insights tab is displayed with a blurred overlay and its data is inaccessible until you re-enable it from Settings.

6.3 Business Insights tab

The Business Insights tab — which includes herd snapshot, feed balance analysis, profit chart, break-even analysis, and health task alerts — is a paid feature available to subscribers on eligible plans. It is not linked to the Data Collection toggle and is always accessible to paid users regardless of their data-sharing preference.

7. Notifications and Scheduling

• If enabled, PigPal may send server-scheduled reminders (e.g., vaccination or breeding due dates).
• Notification metadata (tag, due date, type) may be stored temporarily and is auto-deleted after expiry via secure TTL policies.
• Reminders are informational only and should not replace professional advice.

8. Third-Party Services

PigPal integrates with trusted third-party services, including:

• Firebase Authentication — user sign-in
• Cloud Firestore and Cloud Storage — data sync and backup
• Crashlytics — error and crash reporting
• Google Cloud Messaging / FCM — notifications
• Google AdMob — ads during trial period only
• Machine learning infrastructure providers — anonymised, aggregated farm data only, processed under strict data processing agreements (not yet active)

Each service operates under its own terms and privacy policy. SuperApps does not control their availability or accuracy and is not responsible for service outages or third-party actions.

9. Privacy

Your use of PigPal is also governed by our Privacy Policy, which explains how information is collected, stored, and processed — including your right to manage Data Collection and opt out of ML training data use via Settings → Data Collection. Review it anytime at: https://superappsindia.github.io/pigpal-site/privacy.html.

10. Permissions and Device Data

• Camera — used to capture photos for Marketplace listings (when you choose to add photos).
• Approximate location — optionally used to tag your farm area on listings. Location is never collected automatically or in the background.
• You can manage or revoke permissions anytime in your device settings; denying a permission only limits the related feature.

11. Marketplace & UGC Moderation Policy

PigPal includes optional user-generated content (UGC) features such as Marketplace listings and in-app chat. To comply with Google Play policies and local laws, the following rules apply.

11.1 Prohibited Content & Conduct

You must not post, upload, link to, or solicit:

• Illegal or regulated items/services (e.g., weapons, drugs, stolen goods, endangered wildlife or wildlife products, prescription medicines, human/animal trafficking, or any item whose sale is restricted in your jurisdiction).
• Sexual content or exploitation, nudity, pornography, or solicitation; any content involving minors is strictly prohibited and will be reported to authorities.
• Hate speech, harassment, threats, bullying, or incitement of violence; discriminatory content based on protected characteristics.
• Fraud or deception: scams, phishing, fake engagement, misrepresentation (including false product/animal claims), bait-and-switch, price manipulation.
• Personal data or sensitive information of others without consent (doxxing).
• IP violations (copyright/trademark infringement), counterfeit goods.
• Malware, spam, scraping, or attempts to bypass technical or policy restrictions.

You are responsible for ensuring that any animal sales or transfers comply with all applicable local laws and welfare standards.

11.2 Listing Standards

• Listings must be accurate, lawful, and complete (title, description, pricing).
• No duplicate or mass-spam postings.
• Photos must be your own or used with permission; no stock images that mislead buyers.
• Do not request off-platform payment for the purpose of fee evasion or fraud.

11.3 Enforcement Actions

To protect users and comply with policy, we may, at our discretion and with or without notice:

• Warn or educate you on the issue and how to fix it.
• Remove or hide a listing (takedown); set it private; delete public mirrors.
• Limit features (e.g., posting, boosting, or messaging).
• Suspend your account temporarily (e.g., 24 hours / 7 days / 30 days).
• Ban or terminate your Marketplace access (indefinitely or permanently) for severe or repeat violations.
• Delete violating chats (hard delete), after which any associated report may be marked deleted_chat.
• Notify or cooperate with law enforcement where legally required or to prevent harm.

Reposting after takedown: if a listing is locked due to a serious violation, it cannot be republished unless we explicitly approve.

11.4 Effects on Paid Services

Fees for Marketplace boosts or promotions are collected through Google Play and are subject to Google Play's refund policy. SuperApps will not separately compensate for removals made under this policy.

11.5 Appeals

You may appeal a moderation action within 7 days of notice by emailing hello@superappsdomain.com. Include your User ID, Listing ID / Chat ID, and supporting evidence (see §11.6). We will review and respond within 14 business days. Post-appeal decisions may be final. For urgent safety or legality concerns, we may act without prior notice.

11.6 How to Report Listings / Chats (with Evidence)

Use the Report option in the app and email hello@superappsdomain.com. Provide:

• For Listings: Listing ID/URL, title, reason (e.g., illegal item, scam, misleading claim), and screenshots of the listing, price, and communications.
• For Chats: Chat ID, the other party's UID, date/time of problematic messages, and screenshots showing message bubbles and timestamps. Redact sensitive banking details; keep reference IDs visible.
• If payment occurred, attach redacted proof (date, amount, reference).

Submit original, unedited screenshots where possible. Submitting false or manipulated evidence may result in enforcement.

11.7 Abusive or False Reporting

Repeated false, malicious, or spam reports are policy violations and may lead to restrictions or bans. Good-faith mistakes are not penalized.

12. Advertising

• Ads are provided by Google AdMob, which may use the device's Advertising ID (AAID) for contextual ads and measurement.
• No personal or farm data is shared for ad targeting.

13. Billing, Cancellation & Refunds

Subscriptions to PigPal (including Bronze, Silver, Gold, and Platinum plans(future addition)) and any fees for Marketplace boosts or promotions are processed exclusively through Google Play. All billing, cancellation, and refund matters — including automatic renewal, prorated refunds, and dispute resolution — are governed by Google Play's own billing and refund policies.

To cancel a subscription or request a refund, use the Google Play subscriptions management page or contact Google Play support directly. SuperApps does not process payments or refunds independently and has no ability to override Google Play's billing decisions.

Fees for boosts or promotions tied to content removed for a policy violation under §11.4 are subject to Google Play's refund policy; SuperApps will not separately compensate for such removals.

14. Intellectual Property

All rights, title, and interest in PigPal — including software, design, data models, and trademarks — belong to SuperApps or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the app solely for your own farm-management activities.

15. No Warranties

PigPal and its services are provided "as is" and "as available", without warranties of any kind — express or implied — including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted access, error-free operation, or data recovery under all conditions.

16. Limitation of Liability

To the maximum extent permitted by law, SuperApps shall not be liable for any direct, indirect, incidental, consequential, or special damages (including data loss, revenue loss, or livestock loss). If liability is established, total damages shall not exceed ₹0.00 / $0.00. You use the app entirely at your own risk.

17. Indemnification

You agree to indemnify and hold harmless SuperApps, its directors, and employees from all claims, damages, or expenses arising from your use or misuse of the app, violation of these Terms, or breach of any applicable law or regulation.

18. Termination

We may suspend or terminate access at any time, with or without notice, if you violate these Terms or if required by law. Upon termination, local data remains on your device; cloud data will be deleted in accordance with our Privacy Policy.

19. Updates and Modifications

We may revise these Terms periodically. Continued use of the app after updates means you accept the new Terms. The latest version will always be available inside the app and here: https://superappsindia.github.io/pigpal-site/terms.html.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of India, including the Digital Personal Data Protection Act, 2023, as applicable to data-related matters. Any disputes are subject to the exclusive jurisdiction of the courts of Guwahati, Assam.

21. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Contact

For questions, reports, or appeals regarding these Terms or moderation actions:
Email: hello@superappsdomain.com